O(1) India Private Limited, a company registered under the Companies Act, 2013 having its registered office at Office no. 401, 4th floor, Prudential building, Central Avenue, Powai, Mumbai, MH (400076) operates this platform with brand name SHOP101 (hereinafter referred as “Shop101”, “Company”, “We”, “Us” or “Our”).
We, at Shop101, aim to adhere to the ethical standards pertaining to collection, usage and safeguarding of the information provided by You during the use of the Application and/or the Website.
“Group” as used in this policy, means, with respect to Shop101, its affiliates and group entities listed here .
The Platform collects certain information and data when You register via the Application or the Website. There are two types of information being collected: (A) User Provided Information; (B) Automatically Collected Information during the usage of the Service.
User Provided Information and Access
We use a third-party payment platform and payment aggregator services to bill You for products and services. We may use and share the User Information with reliable and reputed third-party payment gateway to whom we are associated in order to ensure swift and comfortable payment mechanism for the User. The third-party service providers shall provide the Company the phone number of the User utilized while completing the payment transaction.
The said information collected from the Users could be categorized as “Personal Information”, “Sensitive Personal Information” or other information. The Sensitive Personal Information collected would be governed in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “IT Rules”). The Personal Information, Sensitive Personal Information or other information shall collectively be referred to as “User Information” in this Policy.
We may use the User Information to contact You from time to time, to provide You with the services we offer through the Platform, important information and circulate marketing and promotional material in relation thereto through SMS, calls, and email. By using this Platform, You are also opting-in to receive such information and promotional content via WhatsApp. In case, You do not wish to receive any communications via WhatsApp, please give us a missed call on (+91) 8655019960 to opt-out of this facility. We may ask You for more information for identification purposes, if required (personal information). The User shall be permitted to access the Website or Application via any device provided that the log in/access credentials match with the User credentials. In the event the User uses a new device to access or log-in to the Website or Application, the User shall be required to grant access for the new device, as may be required.
You may visit the Platform and browse the Platform without having to provide User Information. We will, at all times, provide the option to You to not provide the Personal Information or Sensitive Personal Information, which we seek from You. Where possible, We indicate which fields are mandatory and which fields are optional to be filled on the Platform. You always have the option to not provide information by choosing not to submit particular information or feature on the Platform. In such event, however, the Company fully reserves the right not to allow further usage of the Platform or provide any services/products thereunder to You.
By using this Platform, You consent to the collection, storage, use and transfer of the User Information (including personal information and sensitive personal data, including my payment details) that You provide in connection with any of the services that We offer through our Platform in accordance with this Policy and You consent to the collection of any changes or updates that You may provide to the User Information.
Shop101 collects only such User Information that Shop101 believes to be relevant for the purpose of identification and verification and is required to understand You or Your interests. It is clarified that We shall not be liable, for any reason whatsoever, for the authenticity of any User Information provided by You to Us. You hereby confirm that the User Information provided by You is and shall continue to be valid, true and accurate to the best of Your knowledge.
Any portion of the Information containing personal data relating to minors or a person of unsound mind provided by You shall be deemed to be given with the consent of the legal guardian. Such consent is deemed to be provided by Your registration with us.
Automatically Collected Information
When You visit the Platform, we may collect certain information about or on Your device such as Your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify You personally during Your visit to the Platform. We can identify You only after You submit User Information at the time of registering Yourself with the Platform.
COLLECTION OF INFORMATION
The User Information collected by the Company will be deleted as per the Data Retention Guideline identified below, the Company may, at its option, not provide any services for which the User Information was sought, and the User shall not claim deficiency of services on the basis of such non provision of goods and services.
To enhance Your use of the Platform, certain information may be collected each time You visit the Platform which are saved in server logs. It is clarified that these statistics help Us in improving the efficiency of the Platform by giving Us information relating to Your use of the Platform. Such information may include details of the server from where the Platform is being accessed, the browser and operating system used to browse the Platform, details of Your last visit to the Platform, including time, date and the duration of Your session on the Platform. This information is used by Shop101 to understand the number of users visiting the Platform and gather broad demographic information for aggregate use of the Platform. While collecting such information, Your anonymity shall be maintained at all times and at no time can We identify You personally, unless You submit the Information on the Platform or through the e-mail feature. Shop101 reserves the right to share such general information to any person on its discretion.
You acknowledge that apart from Your User Information, if You upload or exchange any data, content, information, pictorial representations and/or images including post any comments on the Platform (collectively referred to as the “Content”), such Content may contain information including User Information and the same may be available to the other Users of the Platform. Shop101 will not be liable for the disclosure and dissemination of such User Information on the Platform.
We may also receive information from third-party partners. The information provided in these cases follow the respective privacy policies of such third parties. In the context of advertising displayed on our Platform, Group (in their capacity as advertising partners), ad networks, advertisers or such other third-party demand partners (collectively “Ad Partners”) may also disclose to us certain personal or non-personal information they have separately collected about You so that we can effectively provide our services. They do this in accordance with their own specific privacy policies and subject to their own applicable legal requirements and, we will treat such information in accordance with the privacy policies of such Ad Partners in addition to this Policy, subject to the terms of the former. We do not use the information they provide to us for any purpose other than for providing or improving our services.
Like most other Platforms, We use data collection devices known as cookies to collect and store information of Users visiting the Platform. A cookie is a small amount of data that is sent to a User's browser from a web server/mobile application and is eventually stored on a User's computer hard drive/mobile device. Cookies are a reliable mechanism for Platforms to remember the activities of the User on the Platform and helps in improving Your experience on the Platform. This anonymous information is maintained distinctly and is not linked to the User Information You submit to Shop101. The option of accepting cookies is up to You, however certain features of the Platform including Content and the forms may not be accessible without accepting cookies.
USE OF THE USER INFORMATION
We (and our partners and the Group) may use information that is collected about You or that You provide, to (collectively referred to as “Permitted Purposes”):
verifying Your identity;
facilitating Your use of the Platform;
facilitating successful purchase of Products from the Platform;
responding to Your queries or complaints or to fulfil Your requests for information about the services and solutions that We offer and the process relating to the same;
providing You with information about Shop101 and to send You information, materials, and offers from Shop101;
sending You important information regarding the Platform;
personalizing Your experience on the Platform by presenting offers tailored to You;
helping You address trouble- shooting problems;
providing You with related customer service;
conducting internal reviews and data analysis for the Platform (e.g., to determine the number of visitors to specific pages within the Platform);
improving the Content on the Platform and to improve our features and provide seamless service;
protecting the integrity of the Platform; and
To protect against imminent harm to the rights, property or safety of the Platform, the Company, its Users or the public as required or as may be permissible under the applicable law and/or to comply with applicable laws
Provide information, materials, advertisements, promotions and/or offerings that may be of interest to You or to run survey campaigns by itself, Ad Partners or the Group including targeted advertisements and monetization activities through Shop 101 Platform and/or advertising channels of its Ad Partners or the Group or media partners.
Enrich, build custom audience segments or merged data sets (using the data referred herein and/or third party or the Group provided data sets) to enable our Platform, Ad Partners or the Group to better target advertisements and offer their services.
DISCLOSURE OF USER INFORMATION
We may disclose Your information to the third parties for a variety of business purposes, as described below, in accordance with applicable privacy laws and regulatory requirements:
(a) provide You with the services on the Platform, and may be subject to the practices of such third parties;
(b) facilitate the purchase and delivery of the Products on the Platform by You;
(c) grow Our business which may include any event of corporate sale, merger, reorganization, sale of assets whereby share such User Information with the Group, strategic partners, investors, suppliers, and service providers as the case maybe or ;
(d) The User Information may be disclosed to Key shareholders, board, investors (debt or equity), legal or financial advisors. The User Information may be disclosed to the employees, contractors, vendors, partners or the Group organizations on a need-to-know basis in order to undertake process on the behalf of the Company and/or to facilitate smooth functioning of our services, such as providing payment function, supply chain, network services, IT support, customer service etc.;
(e) We may share Your data with our Ad Partners, vendors, customers, data partners, measurement companies, influencer marketing agencies and/or brand partners for influencer marketing, and other third parties we partner with for providing our products and services including for facilitating and fulfilling Your purchase of products from the Platform. If an advertisement or monetization transactions are made available to You through advertising channels of Shop 101 Platform and/or its Group, Platform may share Your data obtained by Platform with the Group for such advertising purposes.
(f) Any legal, governmental, or regulatory authority if it is required to comply with any legal order or process, issued or commenced, in accordance with the applicable laws.
We will share Your User information with third parties only in the ways that are described in this Policy. We may use the individual data and behaviour patterns combined with personal Information to provide You with personalized content, and better Your learning objectives.The Company may provide and utilise the User Information and data collected to certain third parties for undertaking data analysis via third party analytical tools. The third-party analytical tools are utilised in order to analyse the data and information to personalize, drive insights and thereby provide a better performance, improve the quality of features and provide seamless services to the User.
You acknowledge that some of the recipients of Your information may be located outside Your country of residence. Where we transfer Your information to such third parties, we will endeavour to ensure that Your information remains secure from unauthorized disclosure or theft. To the extent required under data privacy laws of the applicable jurisdiction, we may transfer such information pursuant to consent or through applicable data protection agreements or other mechanisms permitted under such laws.
To prevent any form of unlawful interception or misuse of User Information, We use reasonable physical, electronic, and managerial procedures to safeguard and secure the User Information collected. We use reasonably secure and technologically appropriate measures, in compliance with the Information Technology Act, 2000 and the rules related thereto to protect You against loss or misuse of Your applicable User Information including internal reviews of data collection, storage and processing practices and other reasonable security measures which are equivalent to security measures that Shop101 uses to protect its own confidential information. We have in place a secure server for all Your transactions on the Platform, which, if required to be accessed, are accessible only by the authorized personnel of Shop101. However, as You are aware, no internet site/mobile based application is completely free of security risks, and We do not make any representation in respect of the same.
Links to other third-party sites
Data Retention Guideline
Company may retain device information for a period of up to 48 months, unless otherwise required by law or applicable contract.
With respect to the account information, registration data and/or addresses provided for facilitating purchase of products, the same will be retained until Your specific instructions to delete such data. You can place this request to delete Your data by writing to us at firstname.lastname@example.org Company may retain transaction data and certain account information of Yours as may be required to comply with its legal obligations, resolve disputes (including billing) and enforce agreements.
Company may retain the information it obtains about You as per the instructions of its customers or partners who provide such information or as required to fulfil our legal, compliance and contractual obligations
After the applicable retention period, Company may retain and use such data in an aggregated format, as necessary for internal analytical purposes, to comply with its legal obligations, resolve disputes (including billing) and enforce agreements.
Intellectual Property rights
Our Platform and all Content on Our Platform, including graphics, text, icons, interfaces, audio clips, logos, images, reviews, comments and software is the property of Shop101 and/or its Content suppliers and is protected by Indian and international copyright laws. Any use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the Content on this Platform can only be made with the express permission of Shop101. All other trademarks, brands and copyrights other than those belonging to Shop101, belong to their respective owners and are their property.
Disclosures Required By Law
Shop101 reserves the right to disclose User Information when required by law. We will disclose such User Information wherein We have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on Us or to exercise Our legal rights or defend against legal claims.
Contacting the Platform
Alternatively, You can chat with us on the help desk chat option available in the Application.
The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.