How Can We Help?

What is Shop101’s Return & Exchange Policy?

< Back

Shop 101 has a very flexible Return & Exchange policy.

A customer has 5 days after delivery to return or exchange the product in case a wrong item is delivered, or the size and color does not match, or in case or other issues.

If the customer is not satisfied for any reason, they can initiate a return request through the app. However, the product must be in the original packing and must not be used.

Was this article helpful?
1.1 out Of 5 Stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 21%
1 Stars 79%
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Previous The product has been picked up from my customer’s address. When will I receive the refund?
Next What is the return and exchange policy for bulk orders?
Table of Contents