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What is Shop101’s Return & Exchange Policy?

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Shop 101 has a very flexible Return & Exchange policy.

A customer has 5 days after delivery to return or exchange the product in case a wrong item is delivered, or the size and color does not match, or in case or other issues.

If the customer is not satisfied for any reason, they can initiate a return request through the app. However, the product must be in the original packing and must not be used.

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Previous The product has been picked up from my customer’s address. When will I receive the refund?
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