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I received my order but the product is missing. What should I do?

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In such cases, the customer needs to raise a complaint with Shop101 within 72 hours of the order being delivered. Sharing the image of the label and shooting a video of unpacking of the delivery is mandatory. Make sure the AWB on the delivery box is clearly visible. This is important as it will help Shop101 raise a complaint firmly with the supplier and process your request faster.

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