How do I cancel an order?

You can cancel an order only before it has been shipped. To cancel an order, please log into the Shop101 app, under the Orders section, there should be a Cancel option. If the order has been shipped, then you can return the order after it has been delivered.

If you want to return an order, log onto the Shop 101 app. Check the Orders section in the app. Once the product is delivered, it will show a Return or Exchange option. Please click on the appropriate option.

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