How Can We Help?

Understand Reselling

• Reselling with Shop101

  • How do I earn with Shop101?
  • How do I get my first order?
  • What about the quality of the products?
  • What is Reselling with Shop101?
  • What is Shop101?
  • Why is it important to share?
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• Manage Account

  • Do I need a GST Registration to become a Reseller with Shop101?
  • Do you charge GST?
  • How do I contact the Shop101 Support Team?
  • Where do I provide my bank details?
  • Why should I provide my bank details?

Search & Share Products

• Search Products

  • How do I add products from different suppliers to my cart?
  • How do I search for a product?
  • What is the “Collections” section?
  • What is the “Popular” section?

• Share Products

  • Do I need to check the stock availability of products before I share them?
  • How do I find what to share?
  • How do I receive product notifications?
  • How do I share catalogs on Facebook?
  • How do I share catalogs on WhatsApp?
  • Will Shop101 share its name, link or product's price in the message when I share catalogs with customers?
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Find Customers

• Find Customers on WhatsApp

  • How do I find customers using WhatsApp?
  • How does putting a WhatsApp status help in finding customers?
  • How often should I share products on WhatsApp?
  • Should I create a WhatsApp group?

• Find Customers on Facebook

  • How do I create a Facebook page for my Reselling business?
  • How do I find customers using my Facebook profile?
  • Should I join Facebook groups?
  • What type of Facebook groups should I join?

• Find Customers on Facebook Marketplace

  • How do I boost my post on Facebook Marketplace?
  • How do I check if I have access to Facebook Marketplace?
  • How do I create a post on Facebook Marketplace?
  • How do I get access to Facebook Marketplace?
  • What should be the title and description of my Facebook Marketplace?
  • Where should I list my post on Facebook Marketplace?
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Place Order

• Add Margin

  • Can I add my margin above the MRP?
  • How do I add margin?
  • How much margin can I add?
  • How will I get my margin for COD payments?
  • How will I get my margin for Online payments?
  • How will I know if margin has been deposited in my account?
  • My margin amount is incorrect, what can I do?
  • When will I receive my margin? How long does it take?
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• Make Payments

  • After I make a payment, how will Shop101 provide me the confirmation?
  • Can I block an order and make payment later?
  • Can I use Paytm to make a payment?
  • How do I make a payment using COD?
  • How do I make an online payment?
  • What are the different modes of making a payment?
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• Place Order

  • Can I buy singles? Is there a minimum order quantity?
  • Do I have to check the availability of a stock before placing an order?
  • Do you provide supplier reviews?
  • How do I change the address after the order is placed?
  • How do I check if the Order is confirmed?
  • How do I place an order?
  • What if I want to place an order but the product goes out of stock?
  • What is the process for placing bulk orders?
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• Cash On Delivery

  • I am unable to place an order using COD. What do I do?
  • Is there a limit while placing a COD order?
  • What are the charges of opting for COD?

Increase Earnings

• Use Coupon

  • How can I get more information about the coupons?
  • How do I use Coupons?
  • What are coupons?
  • What are the benefits of coupons?

• Apply Credits

  • How do I use credits?
  • What are credits?
  • What are the benefits of credits?
  • What is the validity of my credits?

• Get Bonus

  • How do I track my bonus?
  • How will I know if bonus has been deposited in my account?
  • What is Shop101’s Weekly Bonus Program?
  • When will I receive my bonus?

Track Orders & Delivery

• Track Shipment

  • Can I specify or change the delivery date?
  • Do you ship outside India?
  • How do I track the shipment of an order?
  • How is the shipping rate calculated?
  • What happens if a customer does not accept the order at the time of delivery?
  • What is the duration of the shipment?
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• Cancellations

  • Can I cancel an order after it has been shipped?
  • How do I cancel an order?
  • Will I be charged if I cancel an order?

• Return & Exchange

  • How do I exchange an order?
  • How do I return an order?
  • The product has been picked up from my customer’s address. When will I receive the refund?
  • What is Shop101’s Return & Exchange Policy?
  • What is the return and exchange policy for bulk orders?
  • Why is my customer's return request getting rejected?
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• Refunds

  • Do I get compensation when order gets cancelled due to supplier delay?
  • How will I know if refund has been deposited in my account?
  • I have received incorrect refund. What do I do?
  • What is a refund?
  • Will I receive a refund if I pay the shipping charges?

Manage Payments

• Payment Methods

  • After I make a payment, how will Shop101 provide me the confirmation?
  • Can I block an order and make payment later?
  • Can I use Paytm to make a payment?
  • How do I make a payment using COD?
  • How do I make an online payment?
  • What are the different modes of making a payment?
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• Bank Details

  • Do I need a GST Registration to become a Reseller with Shop101?
  • Do you charge GST?
  • Where do I provide my bank details?
  • Why should I provide my bank details?

• Margin Payment

  • How will I get my margin for COD payments?
  • How will I get my margin for Online payments?
  • How will I know if margin has been deposited in my account?
  • I have not received my margin. What do I do?
  • My margin amount is incorrect, what can I do?
  • When will I receive my margin? How long does it take?
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• Bonus Payment

  • How do I track my bonus?
  • How will I know if bonus has been deposited in my account?
  • I have not received my bonus. What do I do?
  • When will I receive my bonus?

• Refund Payment

  • How will I know if refund has been deposited in my account?
  • I have not received refund. What do I do?
  • I have received incorrect refund. What do I do?

Complaints

• Proof of Delivery

  • My seller panel shows my order as ‘delivered’ but the order hasn’t reached my customer. What should I do?

• Reverse Pickup

  • My customer has returned the product via RVP. How do I get a refund of my money?

• I received my order but the product is missing. What should I do?
• My customer has returned the product via RVP. How do I get a refund of my money?
• My seller panel shows my order as ‘delivered’ but the order hasn’t reached my customer. What should I do?

Content Missing

• I received my order but the product is missing. What should I do?